Shipping and payment terms

 

1. Minimum order value

We do not have a minimum order value in our shop.       

2. Prices, shipping costs 

All prices are retail prices and include statutory VAT.     

a) For goods worth less than € 20, we charge a flat shipping fee of € 3.90 within Germany and € 9.90 within the EU.

b) From a value of 20 € we deliver free of charge within Germany and free of charge within the EU from 100 €.

3. Delivery

We deliver within Germany and the EU.

We deliver with DHL GoGreen. The delivery time is usually 1-3 working days from receipt of payment. The delivery time within the EU can take 3-5 days.

As soon as your order has been dispatched, you will receive a dispatch confirmation by email containing your shipment number and a link to DHL shipment tracking (if available from DHL). After handing over your package to DHL, we no longer have any influence on the further process.

4. Payment

You can choose from various payment options. Choose between credit card, PayPal, prepayment, direct debit, invoice or instant transfer. The goods remain our property until full payment.

5. Returns

If you want to return, please contact us via our support email: info@fairnatural.de

Information on revocation can be found under right of revocation. Information on the voluntary right of return can be found in the terms and conditions and in our right of withdrawal.